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Transport Administrator

Overall Job Purpose


Responsible for ensuring drivers are progressed through the day, briefed and debriefed to a high standard. Confirming that all POD’s and EPod’s are completed correctly and scanned onto our systems. Keeping on top of KPI criteria. Dealing with queries via telephone and email.


Key Duties and Accountabilities


To make sure all network drivers report any issues. This can include:

  • Problems with deliveries

  • Problems with collections

  • Any issues with vehicles



  • To ensure all drivers bring back the correct paperwork at the end of the day

  • Make sure all paperwork is completed correctly and legible



  • Sign on glass is extremely important to our business and is a major KPI for this role. You will need to check

  • That the driver has got the customer to sign electronically on the mobile device

  • Keep an eye on the system during the day for any drivers who are not doing this procedure

  • Assisting drivers if they are having problems with SOG



  • Scanning POD on to the correct systems. This is monitored closely on our KPI’s

  • File all paperwork correctly after scanned


Supporting network team:

  • To answer calls and assist with enquiries

  • Communicate with drivers

  • Communicate with customers and depots


Keep systems tidy:

  • You would need to make sure that the delivery side of our system is kept up to date and there are no outstanding deliveries to be completed


Job refusals:

  • Drivers will have freight refused for multiple reasons. You will need to assist with communicating with the sending depots when these issues arise. Our system then needs to be updated with this information


In keeping with accepted principles of good working practice, you may be required to undertake additional or alternative duties, as directed by your Line Manager, from time to time.


Person Specification:

  • Working as part of a team 

  • Good administration skills using a range of Office packages including Word, Excel, and PowerPoint

  • Good communication skills both verbal and written

  • Working in a Transport environment is desirable 

To apply send your CV through to or click apply button

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