We have been awarded the internationally recognised ISO 9001:2015 Quality Management accreditation for our high efficiencies and exceptional customer service.
The accreditation has been part of our vision and ambitious five-year plan at Fortec Distribution Network for some time, and there has been significant effort and support from all areas of the business since the process started in July this year.
Kelvin Sidaway, Fortec’s Quality, Health, Safety and Environment Manager has been integral in the application and achievement. He said:
“The process has involved rigorous evaluation, staff interviews and staged audits along the way, requiring buy-in and support across the whole business, from senior management to the shop floor.
“We’ve built a system from the ground up, and I’ve undertaken additional training to manage the overall application. It’s been challenging and extremely rewarding to be part of the driving force behind this initiative.
“Having this accreditation gives our members reassurance and peace of mind that we have quality processes in place to ensure their freight is delivered as it should be, whilst showing that we are trusted and passionate about continuously performing at a certain level.”
The ISO 9001:2015 Quality Management award forms the framework and essential stages in Fortec Distribution Network’s five-year plan. The next step is to go on and achieve the ISO 45001 Health and Safety and ISO 14001 Environmental Management certification.
Adrian Bradley, Manager Director of Fortec Distribution Network, added: “Having this ISO accreditation not only proves to our members we are doing the right thing, it gives us a trusted, internationally recognised stamp of approval.
“Having a documented system on how we run our network helps us to continually monitor and manage quality whilst identifying areas of improvement – it’s an incredibly powerful business tool. In terms of benefits to our members, we hope it gives them a sense of pride to be part of a professional pallet network – one that has accountability at an international level.”
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